Roostino Privacy Policy

At Roostino, we respect your privacy and are committed to protecting the personal data you share with us when you use our services. This Roostino Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your data. By creating an account and playing at Roostino Casino, you agree to the practices described below.

Information We Collect

We at Roostino collect information necessary to open and maintain your account, process transactions, and comply with our legal obligations. We gather data directly from you during registration and while you use our platform, as well as information generated automatically through your activity.

• We collect your full name, date of birth, residential address, e-mail address, phone number and account currency.
• We record identification documents, proof of residence, proof of ownership and transaction history of your payment methods during our KYC verification process.
• We may use verification calls or face verification to confirm your identity.
• Our Roostino Casino systems log your deposits, withdrawals, bets, wins and bonus activity.
• We collect technical information such as IP address, device type, browser and language settings.

How We Use Your Data

Here at Roostino, we use your information to provide the services you request, including account registration, deposits, withdrawals, game access and sports betting. Our Roostino platform also uses your data to detect fraud, prevent duplicate accounts and ensure compliance with our one-account-per-person, household, address, phone number, e-mail and IP address rule.

• We process your data to verify your identity and age, confirming that you are at least 18 years old.
• We use transaction data to apply the correct deposit, withdrawal and VIP level limits to your account.
• We analyse your activity to calculate your VIP level based on your deposits, withdrawals and bonuses over the preceding 90 calendar days.
• We send you service communications, including updates about pending withdrawals, KYC requests and account status.
• With your consent, we may send marketing messages about our Casino Welcome Bonus, Crypto Welcome Bonus, Sports First Deposit Bonus and other promotions.

Legal Basis and Compliance

We at Roostino Casino process personal data on the basis of contractual necessity, legal obligation, legitimate interest and, where required, your explicit consent. Our terms refer disputes to the applicable law, and we maintain records as required for financial reporting, anti-money-laundering checks and dispute resolution, including matters referred to AskGamblers as an external resolution service.

Sharing Your Information

We do not sell your personal data. Our Roostino team may share information with trusted third parties strictly where necessary to operate our services.

• We share data with payment providers processing your deposits and withdrawals, including card processors, bank transfer partners, MiFinity and cryptocurrency networks.
• We share information with identity verification providers to complete our KYC checks.
• We may disclose data to regulators, law enforcement or courts where legally required.
• We share limited data with game and live providers such as Pragmatic Play, Evolution and others to deliver the gaming content you access through our lobby.

Cookies and Tracking

Our Roostino website uses cookies and similar technologies to operate correctly, remember your preferences and measure how our site is used. You can manage cookie settings through your browser, though disabling certain cookies may affect how our Roostino casino functions.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterward to satisfy our legal, accounting and regulatory obligations. Where you request account closure, we require your balance to reach zero and no withdrawals to remain pending before we close your profile; any remaining funds in an abandoned account may be voided in line with our terms.

Your Rights

We provide you with rights over your personal data, and our support team is available to help you exercise them.

• You can request access to the personal data we hold about you.
• You can ask us to correct inaccurate or incomplete information.
• You can request erasure of your data where we are not legally required to retain it.
• You can object to or restrict certain processing, including marketing communications.
• You can arrange self-exclusion by contacting our support team by e-mail.

Data Security

We at Roostino implement technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Customer funds are held separately from company funds in dedicated client accounts, and we apply similar diligence to safeguarding the personal information you provide to us.

International Transfers

Because Roostino serves players across multiple countries and currencies, including EUR, USD, NOK, HUF, PLN, NZD, CAD, CZK, AUD and CHF, your data may be transferred and processed in jurisdictions other than your own. We take appropriate steps to ensure such transfers are handled securely and in line with applicable data protection standards.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of our services after changes are posted means you accept the revised policy.

Contact Us

If you have any questions about how we handle your personal data, or wish to exercise your rights, please contact our support team at [email protected]. For complaints, you may write to [email protected] with your account username, registered name, relevant dates and a detailed summary, and our Complaints Resolution Committee will respond within 10 days.