Roostino Terms and Conditions

Welcome to Roostino. These terms and conditions govern your use of our website and services, and by creating an account you agree to be bound by them. At Roostino, we want every player to understand their rights and obligations before they start playing, so please read this document carefully. If you have any questions, our support team is available to help you understand how our casino operates.

About Our Casino

Roostino is an online gaming platform offering casino games, live dealer tables, jackpots and sports betting to players around the world. We at Roostino operate under terms governed by applicable law, and any disputes that cannot be resolved directly with us may be referred to AskGamblers for independent review. Our Roostino platform is intended for international players, excluding residents of restricted jurisdictions listed below. We hold customer funds separately from company funds in dedicated client bank accounts, offering protection in the event of insolvency.

Eligibility and Account Registration

To use our services, you must be at least 18 years old and register an account using your own correct name. We allow only one account per person, household, address, phone number, e-mail address and IP address. Our Roostino Casino platform requires that deposits be made from an account, payment system or card registered in your own name. Demo play is available free of charge, but a deposit is required before you can play for real money.

• We require full and accurate registration details from every player
• We reserve the right to request KYC documents at any time
• We prohibit multiple accounts under any circumstances

Restricted Countries

Our services are not available to residents of certain countries, including Afghanistan, Armenia, Belarus, China, Cuba, Cyprus, Denmark, Estonia, Greece, Iran, Iraq, Israel, Lithuania, Malta, Netherlands, North Korea, Portugal, Romania, Russian Federation, Sweden, Ukraine (including Crimea), the United Kingdom, the United States, and others listed in full within our complete terms. We at Roostino also apply additional restrictions on promotions for residents of Armenia, Bosnia and Herzegovina, Georgia, Indonesia, Malaysia and Tunisia. Certain game providers, including NetEnt, impose their own geographic restrictions on top of ours.

Deposits and Withdrawals

We accept a wide range of currencies including EUR, USD, NOK, HUF, PLN, NZD, CAD, CZK, AUD and CHF, along with popular cryptocurrencies such as BTC, ETH, LTC, USDT and USDC. Our Roostino deposit methods include Pay by Card, Bank Transfer, MiFinity and various cryptocurrencies, with a minimum deposit of 20 EUR on most methods and 30 EUR for Bitcoin. At Roostino, we reserve the right to set minimum and maximum deposit amounts at our discretion.

Withdrawals follow similar limits, starting at 20 EUR for most methods and 60 EUR for Bitcoin. Wherever possible, we process withdrawals back to the original deposit method, though we may use an alternative payment system when necessary. We limit pending withdrawal requests to three at any time, and a minimum monthly wagering threshold of 20 EUR must be met within the calendar month of your request.

Wagering and Rollover Requirements

Our deposit rollover requirement before withdrawal is x1. If the amount wagered is less than your deposit, we may cancel winnings and retain a commission of 10% of your last deposit (not less than 0.50 EUR), or 15% if your account was funded by bank card or bank transfer. We process withdrawal requests within 72 business hours at VIP level 1, 48 hours at level 2, and 36 hours at levels 3 to 5, Monday to Friday between 06:00 and 17:00 GMT.

Verification and KYC

We require certified identification, proof of residence, and proof of ownership of payment methods used on your account. Verification calls or face verification may also be requested. You must supply these documents within 30 days of our request, and we usually complete checks within 10 days. Our Roostino verification process exists to protect both players and our platform from fraud.

Bonus Terms

Our Roostino welcome bonus offers 100% up to 500 EUR plus 200 free spins, while our Crypto Welcome Bonus provides 200% up to 3,000 USDT. We at Roostino also offer a Sports First Deposit Bonus of 100% up to 200 EUR. Unless stated otherwise, our deposit casino bonuses carry a wagering requirement of x35 of the deposit plus bonus, with a maximum withdrawal of x10 of the bonus received. No-deposit bonuses carry x40 wagering with a maximum withdrawal of x5 of the bonus.

• We require casino wagering to be completed within 10 days
• We require sports wagering to be completed within 30 days
• We wager your real money balance first, then your bonus balance
• We void bonus balances and derived winnings if a withdrawal is requested before wagering is complete

Our wagering contributions vary by game type: slots, scratch cards and keno contribute 100%, while live games and video poker contribute 10%. Table and card games do not contribute at all, and jackpot slots cannot be played using bonus funds at Roostino.

VIP Program and Loyalty

Our VIP Program consists of five levels that determine your withdrawal limits and processing speed. At Roostino Casino, we calculate your VIP level based on your activity over the preceding 90 days, factoring in your deposits, withdrawals and bonuses received. If you have not placed bets for a month, we automatically reduce your level to the lowest tier. Our loyalty program also includes Coins, Weekly Challenges and One-Time Challenges, open to all registered players.

Responsible Gambling

We are committed to promoting responsible gaming across our platform. If you wish to self-exclude, you may do so by contacting our support team via e-mail. Account closure requires a zero balance with no pending withdrawals; otherwise, we will void any remaining funds. We encourage all players to set personal limits and play within their means.

Customer Support and Complaints

Our support team is available 24/7 through live chat and e-mail in multiple languages. If you have a complaint, you may write to [email protected] including your account username, registered name, relevant dates and a detailed summary. We at Roostino aim to have our Complaints Resolution Committee respond within 10 days.

Changes to These Terms

We reserve the right to amend these terms and conditions at any time. Any changes will be published on our website, and your continued use of our services constitutes acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how Roostino operates.

By using our platform, you confirm that you have read, understood and agreed to these terms and conditions. If you have any questions about our policies, please contact our support team before continuing to use our services.